I am really really frustrated with the WTU experience. It has been a complete run-a-round since I got there. I also have been fighting for a CBWTU transfer. What FINALLY got someones attention was writing everything down in my AWCTS. I found out this is the way to get things done because everyone in the higher echelons reads those surveys if you put that your needs are not being met, by clicking "high" priority, and also telling the facts about how nobody seems to be able to provide answers.
Just FYI this approach got everyones attention, however my case manager was really ticked that I called her out on AWCTS. Needless to say they transferred me to someone new who seems better equipped to try to help me. Don't stop asking, also write it down in your survey EVERY week that you asked and nobody is helping you…
YOU ARE CORRECT!! I figured that out also. I started numbering things and putting names and dates beside them for when it was discussed, and I put "high", and then they were taken care of quicker. I still have some issues, but now I choose my battles, and the big ones I have been winning.