--Application received and logged in
--Application is dormant for unknown period *
--Application assigned to analyst
--Application decision rendered
*The period where nothing is done drives the extended processing time in an operation such as ARMY CRSC which is operated by a civilian contractor. That delay might be caused by inadequate staffing; high turnover of personnel; lack of expertise; unexpected increase in volume of applications; poor leadership or a number of other problems.
Suggestions: Voice a complaint with the CSM of the Human Resources Command (who might tell you he/she does not control a contractor); call the White House hotline; or contact your senator or representative in DC. After seeing numerous comments of dissatisfaction (elsewhere) concerning this matter, I would choose the latter.