It is very common for examiners to miss documents. As an example, literal years of my documents were not visible to the VES examiner even though they were visible on the Army side. Also, the examiner could have simply just missed the documents if there were extensive amounts.
Put together a small packet for each condition. Include an official clinical document showing the diagnosis and a few pages showing treatment. If there's extensive treatment records, maybe consider having the doctor's office write a note saying you've been treated from begin date to present or end date. Shorter and to the point is best. Have a cover sheet (statement in support of claim) for each packet that makes it very easy and clear stating the claimed condition, a short couple of sentences about the issue, it's impacts on you, and list the diagnosis and treatment dates. Do not alter or blackout any of the documents or they will not take them. You can use the below form as the cover letter.
Statement in Support of Claim
www.va.gov
Submit each of these packets individually to the VA evidence claim portal at VA.gov. Do this even if your branch of service says they already submitted them. It will provide backup later ensuring they were received. Then call the VA hotline and have them put a note in the file of the additional evidence specifically stating that the examiner missed this evidence as per the DBQ. Additionally, this was the only way I could get VES to be able to see the documents.
The moment you mention IDES to the claims person, they may cut you off and read from a script. Try to remain just on the exam/evidence side of the conversation.
VA phone for claims department
800-827-1000 -
Have each of these packets ready should you then need to appeal your findings. It is likely you will based on what you are stating. Consider hand carrying in the evidence should you need to be reevaluated during the appeals. They normally will not take hand carry documents, but if you're convincing and let them know that the evidence was missing from the file, which is why you're there again, they may. Mine did.
You mention your PEBLO and MSC, but have you alerted your legal counsel yet? Definitely do so.
Dave
(A mod can move the conversation to wherever it fits best)