Every time I try the "chat with the VA" it says "Your inquiry is important to us. If you are trying to reach us within our service hours, we are experiencing a high volume of chats. Please try us again soon." I have never been able to get through. Same goes for that number. It hangs up on me after notifying me that all representatives are assisting other callers.
Can't you schedule a callback from the VA using IRIS or something like that? It took me a few tries to get through using the chat. Try at lunch time, and at the end of the workday. I got through at 1230 Pacific Time yesterday.