If my packet was just sitting on my Peblo's desk I would call anyone that would listen, being in a wtu that would not happen espescially where I am. Complain, Complain and Complain until you are heard battle, believe me they will listen if you make enough noise. Ombudsman, Mtf Co, patient advocate, PCM, Congressman not in any order but eventually u will get answers, Peblo's work for soldiers not the other way make them do their JOB!!!!