I have been traveling this past week for a PEB hearing, so missed this being posted. I was interviewed for the article last week and got a chance to talk with Rebecca Ruiz on Tuesday morning to go over some fact checking for the article.
One sure sign to me that the system is arbitrary, that I discussed with the reporter and was glad that it made it into the article, is that I see many cases with similar (or the same) facts end up with different outcomes. That is the very nature of an arbitrary system- the facts not mattering to the outcome, but rather the particular board coming to different conclusions on the same facts.
The other point that I think is important is that there is a big push to speed cases (in a glacially slow system). While faster adjudications are important, they are not important enough to sacrifice accurate outcomes. I think we face the possibility of timelines being shifted (to the VA, after the member is separated/retired) and some tradeoff in accuracy vs. speed of adjudications.
Share this post and get the word out- Mike is right, the more attention these issues get, the more likely we will see improvements in the process.