Audit

[Twotimevet]

Hey everyone this is something that I have experienced recently when it comes to my CRSC backpay. After waiting for two months and calling 2 to 3 times a week since August I was told that I wasnt going to receive backpay. Knowing that this was incorrect I asked the representative had an audit been done for backpay and the rep told me there was not one completed and that I needed to fax a request in to have an audit to be conducted. So essentially we have to fax them a request in order for them to do their job. After requesting an audit it was discovered that I was being overpaid by 80 bucks a month which they quickly fixed but STILL no backpay. Had I not asked for an audit who knows how long it would have taken for them to realize their mistake and you can bet your bottom dollar i would have had to pay all that money back because of their mistake. The fax number to sent your request in is 18004696559 you can also send that request via ask dfas. I would do both methods as i received a response within 3 hours of sending them an inquiry a week ago.
July 26th Approval letter
Sep 30 fiurst payment
Oct 29th fax in request
November 8th Assigned to Processor
November 15th sent to quality assurance
Dec 15 Supposedly i should have my money by then

 

[chaplaincharlie]

Glad you got it worked out, albeit laborous on your part.

 

[jon76]

Hey everyone this is something that I have experienced recently when it comes to my CRSC backpay. After waiting for two months and calling 2 to 3 times a week since August I was told that I wasnt going to receive backpay. Knowing that this was incorrect I asked the representative had an audit been done for backpay and the rep told me there was not one completed and that I needed to fax a request in to have an audit to be conducted. So essentially we have to fax them a request in order for them to do their job. After requesting an audit it was discovered that I was being overpaid by 80 bucks a month which they quickly fixed but STILL no backpay. Had I not asked for an audit who knows how long it would have taken for them to realize their mistake and you can bet your bottom dollar i would have had to pay all that money back because of their mistake. The fax number to sent your request in is 18004696559 you can also send that request via ask dfas. I would do both methods as i received a response within 3 hours of sending them an inquiry a week ago.
July 26th Approval letter
Sep 30 fiurst payment
Oct 29th fax in request
November 8th Assigned to Processor
November 15th sent to quality assurance
Dec 15 Supposedly i should have my money by then

If you do not mind me asking, which branch was this? I am glad you got your backpay.

 

[RetiredColonel-MikeT]

If you do not mind me asking, which branch was this? I am glad you got your backpay.

It's DFAS dropping the ball, so it's not restricted to a specific branch. I've been hearing it in the FB groups I run as well and was hoping it was an isolated incident, but apparently not. Grrr!

 

[jon76]

It's DFAS dropping the ball, so it's not restricted to a specific branch. I've been hearing it in the FB groups I run as well and was hoping it was an isolated incident, but apparently not. Grrr!

Thank you for the clarification. My CRSC was approved in October, got paid for November and for December. I’m hoping my backpay hits in a couple of weeks, but maybe I should fax them about it by Friday.

 

[RetiredColonel-MikeT]

Thank you for the clarification. My CRSC was approved in October, got paid for November and for December. I’m hoping my backpay hits in a couple of weeks, but maybe I should fax them about it by Friday.

At least call them to find a status since this seems to have started in the past month or so :/